Frequently Asked Questions (FAQ)
Are the items listed here safe for use with food?
Items described as "dinnerware" were created only with materials marked as "dinnerware use approved" by its suppliers.
Listings with "ornamental" marking were also created with safe materials but are listed as such as certain types of food may affect the item to discolor permanently and therefore not recommended for dining use.
We use commercial porcelain, stoneware, earthenware clay following the manufacturer's instruction to reach the temperature to make the clay body mature.
We do not mix, concoct or create our own clay or glazes and use only supplier tested materials.
How are the dimension and weight information listed?
The dimension is represented by the largest item in a multiple piece set. The weight is the total weight of the set.
Are the dinnerware microwave, oven, freezer safe?
Items listed as dinnerware can be used with microwave, oven, freezer provided that sudden temperature changes are avoided. Abrupt and rapid temperature changes such as direct and immediate move from freezer to hot oven or extensive microwave can cause damage.
Can I use the dishwasher with your items?
Stoneware dinnerware are generally okay but care must be taken. For porcelain and earthenware, we recommend hand washing.
Are there any special care that is needed?
Other than what is noted above, another thing you may want to keep in mind is the location where you display the items. Avoid direct sunlight and area where sudden and/or high degree of temperature changes occur. Such condition while rarely causing immediate damage, it can age the items faster.
I've noticed some or lots of very minute cracks in the surface glaze area. Should I be concerned?
The phenomena is called "crazing" and a natural process of some pottery depending on the type of glaze used. The degree and the speed that it occurs vary greatly. There really isn't much that can be done to stop or fix it as a user. Since they are "cracks", make sure you keep the ware clean and dry when not in use. Some stains can be removed using diluted kitchen bleach. You need not be concerned about glaze coloring to be affected.
What payment methods are made available at checkout?
All major credit cards as well as PayPal is available.
Is the payment processing secure?
The payment processing is handled and managed by Shopify, our website hosting service provider. The system complies with the payment processing regulations and its system security requirements.